bet365 mobile Privacy Policy

This page describes what we collect when you use bet365 mobile and how we keep that data protected. We operate bet365 mobile as a licensed online entertainment platform in supported Indonesian jurisdictions. Our privacy practice reflects our commitment to secure data handling, transparent communication about third parties, and your control over personal information.

When you open an account on bet365 mobile—whether via Android app, iOS browser, or desktop—we collect information necessary for account verification, payment processing, and compliance. This includes your email address, government-issued identity number, date of birth, physical address, and phone number. We use this data to verify your identity through our KYC process, confirm deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and detect fraudulent activity.

We also track your activity on bet365 mobile—login times, session duration, games played, bets placed, and withdrawal requests—to manage your account, investigate disputes, and comply with local gaming regulations. Our servers may be located outside your jurisdiction; however, we encrypt all data in transit and at rest using industry-standard SSL and AES-256 protocols.

How we handle your data

Our bet365 mobile platform shares customer data with essential third parties: payment processors (DANA, e-wallet, and bank partners) receive only transaction details; our identity-verification vendor accesses your KYC documents and government ID to confirm your identity; our hosting provider maintains encrypted backups of your account and transaction history. We do not sell your personal data to advertisers or data brokers.

We retain your information for the duration of your account and seven years after closure to satisfy legal and regulatory requirements in jurisdictions where we operate. If you request account deletion, we anonymise your personal identifiers but retain transaction records as required by Indonesian financial-services law and regulations in other supported regions such as the Surabaya and Bandung market areas.

Cookies and tracking

Our bet365 mobile site uses cookies to store your login session, remember your language preference, and measure site performance. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and allow faster login on your next visit. We do not use cookies to track you across external websites. If you disable cookies, core features of bet365 mobile—such as account login and deposit confirmation—may not function.

Contact and disputes

If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team through the in-app message centre on bet365 mobile. We respond to privacy inquiries within 10 business days. For formal complaints under Indonesian data-protection law or regulations in your jurisdiction, we accept written requests by email to our listed compliance officer.

Our policy commitment

We update this privacy policy periodically to reflect changes in technology, law, or our practices. Material changes—such as new third-party processors or expanded data retention—will be notified via email and in-app message at least 30 days before they take effect. Your continued use of bet365 mobile after such notification constitutes acceptance of the updated terms.

We undertake to process your data only where you have given consent or where processing is necessary to fulfill our service obligations. Your trust in how bet365 mobile manages your information is fundamental to our operation. This policy applies whether you access our platform during Liga 1 matches, major betting events like Idul Fitri sports tournaments, or any other time. Access to our service is available only where applicable law permits.